UAF Community and Technical College Computer Labs
Technical Support Contact Information
The labs at UAF Community and Technical College are supported through our own Help Desk personnel. If you have technical support needs for your class you should fill out and submit a help request form at www.ctc.uaf.edu/help, more urgent needs can be satisfied by calling one of our IT support technicians listed below.
The UAF Community and Technical College IT personnel office is on 604 Barnette St. in room 326. Contact names and numbers are as follows:- Ivan Gallagher 455-2872 ibgallagher@alaska.edu
- Dave Mattice 455-2943 ddmattice@alaska.edu
If there is a problem in one of the labs, please let one of our IT support technicians know about it. Problems often persist much longer than they need to simply because our technical support staff was never made aware of the problem. Please fill out the Help Request Form . Also be sure to leave some way for our technical support staff to contact you in case they need more details about the problem.
Getting Software Installed for Your ClassIf you need special software loaded on the computers for the class you are teaching it is important that you let your program coordinator know well before the start of the semester, so they can inform the IT staff. Operating systems and software are loaded on the lab computers several weeks prior to the start of the semester. If you are aware of delays in getting the software for your class, let the IT staff at UAF Community and Technical College know so they can coordinate getting this software installed. Adding additional software to the computers after the lab software has been updated or installed is extremely time consuming, and may not be possible by the time you need it for your class given the time constraints and other responsibilities our technical support staff face. Please do not come to us just before the semester begins with software that must be installed on the computers to support your class.
Please be aware that all of our lab machines are in a "frozen" state and will not retain any information saved to them after reboot. You may feel free to make changes in your classes or install anything that does not require a reboot to function. When the machine is restarted, it will all disappear.Google Apps@UA E-mail Account
As soon as you are on the payroll, you will automatically be assigned a Google Apps E-mail account. Your account will be activated some time between the first work date of your contract, and the end of your first pay period. To access your account you will need to go to go to ELMO (The Easy Login Maintenance Option) to setup your UA Username and Password. This account will also be needed if you plan to use the Blackboard system available at UAF.The Office of Information Technology at UAF has a very informative page with all the information you will need about the various resources available to you once you are a faculty member. This is a good resource for you to utilize.
You should either check this e-mail regularly or forward everything sent to it to an address of your choosing so that, should students choose to contact you in this manner, you will receive their mail. They may look you up at UAF EDIR and the address shown will always be the UAF address you were assigned.UAF Google Apps@UA Email
A Google Apps Email account allows University of Alaska Fairbanks students, staff and faculty to read and send e-mail through a web page interface rather than e-mail client software installed on your computer. This is especially useful when traveling.
Forwarding your UAF E-Mail
You can forward your e-mail account so that any e-mail sent to that account will be forwarded to a preferred e-mail account address. This may be useful information to pass on to your students if you are using Blackboard in any of your classes, as it is policy that only UAF e-mail address be entered into the Blackboard system -- having the students forward their UAF e-mail to a preferred e-mail address will provide you an easy way to be assured students are receiving any e-mail sent from your class site on Blackboard.Information regarding mail forwarding, setting vacation Messages, or general e-mail account maintenance can be found on Google's Gmail Help Page. Resetting your password is accomplished through ELMO (The Easy Login Maintenance Option).
What is Blackboard?
Blackboard is a Web-based software platform you can use to help facilitate the delivery and management of your face-to-face course. You can use the Blackboard system to implement any one or combination of the following tools:
- Discussion Forums - easily setup and manage discussion forums
- Grade book - enables you to keep students apprised of their progress.
- Announcements - allows you to post reminders, current information or emergency information, like class cancellations, for instance.
- Class Documents - have your students download assignments, lecture notes, PowerPoint slides, and more
How to Get Your Course Setup On Blackboard
Users can request an account through the OIT Support Center at helpdesk@alaska.edu or call (907) 450-8300 or toll free (800) 478-8226. More information can be found in the OIT ServiceCatalog under Learning Management System (UA Blackboard)Blackboard Training
Blackboard training will be offered Spring Semester on campus. Classes are designed for first time users of Blackboard that plan on developing courses. Please call 474-7296 for more information.
UAF Community and Technical College will be offering scattered sessions of this training before fall semester as well so that our adjuncts can be trained when it's convenient for them.
Symantec Anti-virus License Agreement
UAF also has a license
agreement for Symantec Anti-virus Corporate version. You must be a current
UAF faculty, staff, or student to be eligible for this
free download. The software must be downloaded from a computer
that is directly connected to the
UAF network or see our IT staff for disks and directions for setup on your home computer.